Apna Education Consultancy (referred to as “Apna Education,” “we,” “our,” or “us”) operater branch in Indore, and this Privacy Policy explains in clear terms how we collect, use, disclose, and safeguard personal information when you engage with our educational consultancy services, visit our physical offices, or interact with our website at www.apnaedu.com. By accessing our services or website, or by visiting our branches, you acknowledge that you have read and understood this Policy and agree to the practices described here. This Policy applies to data we handle as a controller when you are a prospective or current student, a parent or guardian, a referrer, or a partner, and it covers personal information collected online via forms and digital tools as well as offline through in-branch interactions, phone, email, and events.
1. Scope and Overview
We process personal information to provide counselling and application support for educational programs and associated services such as test booking, visa assistance, and relocation guidance. The Policy addresses what we collect, the purposes and legal bases for processing, how and with whom we share information, how long we retain it, the security controls we apply, your rights and choices, and how you can contact us with questions or concerns. Where our services involve international components—such as applications to institutions overseas or visa procedures—your data may be processed across jurisdictions under protections appropriate to each context.
2. Information We Collect
We collect personal information that you provide directly to us and information generated by your use of our website and services. This may include contact details (such as your name, email address, phone number, and mailing address) as well as academic information necessary for counselling and applications, including education history, mark sheets and transcripts, standardized test scores, résumés or CVs, statements of purpose and recommendation letters, program and country preferences, and scholarship or financial-aid data. For payments we process only the details needed to complete transactions and reconcile accounts, and where we use payment gateways they may handle card data on our behalf under their own security certifications while we retain only essential records. For identity verification and application or visa prerequisites we may process government-issued identifiers such as a passport, Aadhaar, or PAN, together with any supporting documentation that immigration authorities, credential evaluators, or institutions typically require. In the course of routine communication we may maintain queries, consultation notes, email or SMS threads, call summaries or recordings where notified, and your marketing preferences. When you use our website, we automatically receive certain device and usage information—IP address, device identifiers, browser and operating system details, pages visited, session duration, and referral sources—and we rely on cookies, tags, and similar technologies to remember preferences, deliver core site functionality, and generate analytics that help us improve performance and usability. We may also receive information about you from third parties—such as referees, prior institutions, testing bodies, background-verification partners, or publicly available sources—where this is lawful, relevant, and necessary to support your application or due-diligence requirements.
3. Purposes and Legal Bases for Processing
We use personal information to deliver and improve our services and to operate our business compliantly. Specifically, we process data to provide personalised counselling, assess eligibility, shortlist programs and institutions, prepare and submit applications, coordinate interviews, book and manage tests, and support visa procedures and related compliance steps; to communicate service updates, timeline reminders, appointment notices, and marketing messages where you have permitted such outreach; to process and reconcile payments and issue invoices and receipts; to secure our systems, prevent fraud or misuse, and ensure service integrity; to conduct analytics, quality checks, troubleshooting, and product or website improvements; and to meet legal, regulatory, tax, and audit obligations or to establish, exercise, or defend legal claims. Depending on the context and applicable law, we rely on one or more legal bases—performance of a contract or steps prior to entering into a contract at your request, your consent (which you may withdraw at any time without affecting prior processing), our legitimate interests in operating and improving secure services in ways that do not override your rights and freedoms, and compliance with legal obligations, including responding to lawful requests from authorities.
4. Sharing and Disclosure
We do not sell or rent personal information. We disclose information only when necessary and with appropriate safeguards to categories of recipients essential to the service journey. These include educational institutions, credential evaluators, scholarship committees, and testing bodies involved in your applications and assessments; government entities such as embassies, consulates, immigration authorities, and other regulators when visa processing or legal compliance requires it; carefully selected service providers that act on our instructions—such as secure hosting, CRM, document-management, email and SMS platforms, analytics, and payment processors—who are bound by confidentiality and security obligations; affiliated and partner organizations offering value-added services like travel, accommodation, language training, test preparation, insurance, or relocation, which we engage when you request or opt in; professional advisors such as auditors, accountants, and lawyers under duty of confidentiality; and entities involved in a merger, acquisition, restructuring, or asset transfer, in which case your data will remain protected consistent with this Policy and applicable law.
5. International Transfers
Because many higher-education and visa processes are cross-border by nature, your personal information may be transferred to, stored in, or otherwise processed in countries other than your own, including where your chosen institution or an assessing authority is located. Whenever such transfers occur, we implement measures designed to ensure an equivalent level of protection—contractual safeguards, access controls, and technical protections—so that your data continues to be handled securely and lawfully.
6. Security Measures
We maintain administrative, technical, and physical controls proportionate to the sensitivity of the information we handle. These controls include access management and role-based permissions, secure storage for physical files within our offices, encryption for data in transit and, where appropriate, at rest, change-management and logging practices, vendor due diligence and contractual safeguards for any processors, and ongoing reviews of our IT and website security posture. While we strive to protect information, no method of transmission or storage is completely secure; by using our services you acknowledge these inherent risks and agree to share information with that understanding.
7. Retention
We keep personal information only for as long as is necessary to fulfill the purposes set out in this Policy or as required by law and industry standards. In practice, this means application and visa-related files are retained for the duration of counselling and for a reasonable period thereafter to support reapplications, queries, audits, and dispute resolution; financial records are preserved for tax and accounting timelines; and marketing-related information is retained until you opt out or it is no longer needed for the original purpose. When data no longer needs to be kept, we will delete it, anonymize it, or securely archive it unless a longer retention period is mandated by applicable regulations or required to protect our legitimate interests in ongoing or anticipated legal proceedings.
8. Your Rights and Choices
Subject to local laws, you may request access to the personal information we hold about you; ask that inaccurate, incomplete, or out-of-date data be corrected; request deletion of information where retention is not required by law or legitimate business needs; object to or request restriction of processing, including opting out of direct marketing at any time; request that we provide your data in a structured, commonly used, machine-readable format or transmit it to another provider where technically feasible; and withdraw consent for processing that relies on consent without affecting the lawfulness of processing carried out before withdrawal. To exercise these rights, please contact us at contact@apnaedu.com or 7000377142; we may take reasonable steps to verify your identity and will respond within timeframes required by applicable law.
9. Cookies and Online Tracking
Our website uses cookies and comparable technologies to enable core functionality, remember preferences, measure traffic and performance, and improve user experience. You can manage or disable cookies through your browser or device settings, though doing so may affect certain site features or performance. By continuing to browse our site after seeing a cookie notice, you consent to the use of cookies as described here, subject to your ability to adjust settings at any time.
10. Children’s Information
Our services are intended primarily for individuals aged 16 and above. Where an applicant is a minor under applicable law, we will involve a parent or legal guardian and, where required, seek appropriate consent before processing personal information necessary for counselling, applications, or visa procedures.
11. Third-Party Links
Our website may reference or link to third-party sites and services. We do not control and are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information on external sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal requirements. The most current version will be posted on our website and will indicate the revised Effective Date. Where changes are material, we will take reasonable steps to inform you through prominent notice on the site or via direct communication, as appropriate.
13. Contact and Grievance
If you have questions, requests, or complaints about this Privacy Policy or our data practices, please reach us by phone at 7000377142 or by email at contact@apnaedu.com. Our branch locations are as follows:
- Indore — Shop No. B302, Pulak City, Rau, Indore, MP-452012
If you believe your concern has not been adequately addressed, you may have the right to raise a complaint with a relevant data protection authority in your jurisdiction, where available.