These Terms and Conditions (“Terms”) govern your access to and use of the services offered by Apna Education Consultancy (“Apna Education,” “we,” “our,” or “us”) at our branch in Indore, as well as through our website at www.apnaedu.com. By visiting our offices, engaging our consultancy, or using our website or any related channels, you confirm that you have read, understood, and agree to be bound by these Terms and by any policies referenced herein, including our Privacy Policy. If you do not agree, you must not use our services. These Terms form a binding agreement between you and Apna Education and apply to all prospective and current clients, parents or guardians acting for minors, and website users.
1. Scope of Services
Apna Education provides educational counselling and advisory services for admissions to schools, colleges, and universities worldwide, including personalised profile evaluation, program and institution shortlisting, application planning and preparation, document editing and review, interview readiness support, test-timeline guidance, visa guidance and documentation support, and ancillary advisory relating to scholarships, accommodation, and travel when requested. Our services are delivered through in-person consultations, digital communications, and, where applicable, online tools made available via our website. We act as facilitators and advisors; decisions on admissions, scholarships, immigration, or any associated outcomes are made solely by the respective institutions, authorities, and third-party providers.
2. Eligibility
By using our services you represent that you are at least eighteen (18) years of age or, if you are a minor under applicable law, that you have the consent and active involvement of a parent or legal guardian. You affirm that all information you provide is accurate, complete, and truthful, and you agree to promptly update such information if it changes. We may decline or discontinue services if we discover that eligibility criteria are not met or that material information has been withheld or misrepresented.
3. Client Responsibilities
You agree to cooperate in good faith and to provide all information and documents requested by us or reasonably required by universities, testing bodies, visa authorities, or other third parties. You are responsible for the timeliness, accuracy, and completeness of your submissions and for adhering to application and visa timelines, content requirements, and formatting standards. You agree to review drafts carefully, ensure correctness before submission, and comply with any rules, codes of conduct, or eligibility criteria set by third-party institutions and authorities. You further agree to pay all agreed fees on time and to keep your contact details current so that we can communicate deadlines and updates without delay.
4. Fees and Payment
Our professional fees and any applicable taxes will be communicated to you in writing before work begins and must be paid in accordance with the agreed schedule. Unless expressly stated otherwise in a written service agreement, our fees are quoted for advisory and facilitation services only and exclude third-party costs such as test registration, application fees, credential evaluation charges, courier costs, health checks, visa fees, biometric fees, or any other charges levied by universities, government authorities, or service providers, all of which you must pay directly or reimburse where advanced by you or us. Fees are generally non-refundable except as specifically provided in an agreed refund policy or service-specific terms. You authorize us to issue electronic invoices and receipts and acknowledge that late or missed payments may result in suspension or termination of services and, where permitted by law, the application of reasonable late charges or recovery costs.
5. Cancellation and Refunds
You may cancel your engagement by sending a written notice to the contact details provided below. Any refund eligibility, amount, and processing timeline will be governed by the service-specific agreement or refund schedule shared at the time of purchase. Refunds are not available for client-caused issues such as incomplete, inaccurate, or untimely document submissions, missed deadlines, or failure to meet eligibility criteria, and are not available for outcomes outside our control, including rejections by universities, scholarship bodies, or visa authorities. Where a refund is permitted, processing will occur within the time communicated in the applicable agreement after deduction of non-recoverable costs or services already rendered. Cancellation does not affect obligations accrued prior to cancellation, including the payment of outstanding fees.
6. No Guarantee; Limitation of Liability
You acknowledge that admissions and immigration outcomes depend on multiple factors, including institutional criteria, competition, capacity constraints, and regulatory discretion, and that we cannot and do not guarantee admission, funding, visa issuance, timelines, or any particular outcome. To the fullest extent permitted by law, we exclude liability for indirect, incidental, special, punitive, or consequential damages, including lost opportunities, and we are not responsible for delays, losses, or additional costs arising from inaccurate, incomplete, or late information provided by you or from third-party actions or system outages. Our total aggregate liability for any claim related to our services shall not exceed the total professional fees actually paid by you to us for the specific service giving rise to the claim. Nothing in these Terms excludes liability that cannot be limited under applicable law.
7. Intellectual Property
All content, materials, tools, templates, guides, and resources that we create or provide, including the content and design of www.apnaedu.com, are owned by or licensed to apna education and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable licence to use such materials solely for your personal, non-commercial use in connection with your applications and related processes. You must not copy, reproduce, adapt, publish, distribute, display, or create derivative works from our materials without prior written consent. Feedback or suggestions you provide may be used by us freely to improve our services without any obligation to compensate you.
8. Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, disclose, transfer, and safeguard personal information in the course of counselling, applications, and visa support. By engaging with our services or using our website, you consent to processing as described in the Privacy Policy and agree to review that document for full details, including your rights and choices.
9. Website Access, Accounts, and Acceptable Use
If we enable account-based features, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree not to misuse the website or any related systems, not to attempt to gain unauthorised access, interfere with functionality or security, introduce malware, scrape content without permission, or use automated means to access services except through interfaces we provide. We may modify, suspend, or discontinue website features at any time for maintenance, security, or operational reasons.
10. Third-Party Services and Charges
Our services may involve or reference third-party platforms, payment gateways, credential evaluators, testing bodies, couriers, or travel and accommodation providers. These third parties operate independently under their own terms and policies, and we are not responsible for their acts, omissions, or fees. You are solely responsible for reviewing and complying with third-party terms and for paying any charges they impose. Links from our website to external sites are provided for convenience and do not constitute endorsement.
11. Termination and Suspension
We may suspend or terminate services or website access immediately with notice if you breach these Terms, engage in unlawful or unethical conduct, fail to make due payments, misuse our materials, or otherwise create risk or potential legal exposure for us or third parties. Termination will not affect rights and obligations accrued prior to termination, including payment of outstanding amounts. Provisions that by their nature should survive (including intellectual property, privacy, limitation of liability, indemnity, dispute resolution, and miscellaneous provisions) will continue to apply after termination.
12. Force Majeure
We will not be responsible for any failure or delay in performance to the extent caused by events beyond our reasonable control, including natural disasters, epidemics, government actions, labour disputes, acts of war or terrorism, civil unrest, widespread technical failures or outages, or disruptions affecting logistics or critical infrastructure. In such circumstances, timelines may be adjusted, services modified, or obligations suspended for the duration of the event.
13. Dispute Resolution and Governing Law
If a dispute arises, you agree to first attempt resolution through good-faith discussions with us using the contact details below. If the dispute cannot be resolved amicably within a reasonable period, you agree that the matter will be subject to the exclusive jurisdiction of the courts in Indore, India, and that these Terms and any non-contractual obligations arising out of or in connection with them will be governed by the laws of India without regard to conflict-of-laws principles.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. The most current version will be posted on our website with a revised Effective Date, and continued use of the services after the Effective Date constitutes acceptance of the updated Terms. If a change materially affects your rights, we will take reasonable steps to provide a prominent notice.
15. Notices
We may provide notices by email, SMS, phone call, in-app messages, website banners, or by post to the latest contact details you have provided. You agree to keep your contact information accurate and up to date. Written notices from you to us must be sent to the email or postal address listed below.
16. Miscellaneous
These Terms constitute the entire agreement between you and Apna Education regarding the subject matter and supersede prior or contemporaneous understandings. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and any invalid term will be deemed modified to the minimum extent necessary to be enforceable. Our failure to enforce any right is not a waiver of future enforcement. You may not assign or transfer your rights or obligations under these Terms without our prior written consent; we may assign our rights and obligations in connection with a merger, acquisition, or corporate reorganisation. Headings are for convenience only and do not affect interpretation.
17. Contact Information
For questions about these Terms or to send formal notices, please contact us by phone at 7000377142 or by email at contact@apnaedu.com. Our branch address is: Indore — Shop No. B302, Pulak City, Rau, Indore, MP-452012.